Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the website and online interactions of Ambica Sea Green, located on Beach Road, Kirlampudi Layout, Visakhapatnam, Andhra Pradesh 530017, India.

It covers information shared through website enquiries, booking requests, telephone calls, WhatsApp communications and other interactions with our hotel team.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

• Personal Information: Name, contact number, email address and other details you voluntarily provide.
• Reservation Information: Check-in dates, check-out dates, number of guests, room preferences and booking requirements.
• Communication Information: Messages, enquiries, feedback and other information shared when contacting our team.
• Technical Information: IP address, browser type, device information, pages visited and other basic website usage information, where collected by our website or hosting services.
• Transaction Information: Relevant booking and payment status information where applicable. Sensitive payment credentials should only be handled through authorized payment channels.

3. How We Collect Your Information

We may collect information through different communication channels, including:

• Reservation and enquiry forms on our website.
• Telephone calls and direct conversations with our hotel team.
• WhatsApp messages and other communication platforms.
• Information provided during booking and check-in.
• Website cookies and technical tools, where enabled.

We collect information that is relevant to responding to enquiries, managing reservations and providing requested services.

4. How We Use Your Information

Personal information may be used for legitimate hospitality and business purposes, including:

• Responding to room booking and availability enquiries.
• Processing and managing reservations.
• Communicating booking confirmations and updates.
• Assisting with guest requests and preferences.
• Providing information about accommodation and dining services.
• Managing events, meetings and celebration enquiries.
• Improving our website and guest experience.
• Maintaining security and preventing fraudulent activities.
• Meeting applicable legal and regulatory requirements.

5. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to improve website functionality and understand visitor interactions.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may be used for:

• Remembering certain website preferences.
• Supporting website functionality.
• Understanding website traffic and usage patterns.
• Improving website performance and user experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Sharing of Personal Information

We do not intend to sell your personal information. However, information may be shared where reasonably necessary for providing services or fulfilling legal obligations.

This may include sharing information with:

• Service Providers: Website hosting, technical support, communication and other service providers.
• Booking and Payment Partners: Relevant service providers involved in reservation or payment processing, where applicable.
• Legal Authorities: Government bodies or authorities when required under applicable law.
• Business Support: Authorized personnel who require information to manage guest enquiries and services.

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.

7. Third-Party Websites and Services

Our website may include links or integrations with external services such as:

• Google Maps for location and directions.
• WhatsApp for guest communication.
• Google services and other website tools.
• External booking or payment platforms, where applicable.

These third-party services may collect or process information according to their own privacy policies and terms.

Ambica Sea Green does not control the privacy practices of external websites. We recommend reviewing their respective privacy policies before sharing personal information.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Security measures may include appropriate technical safeguards, access controls and administrative practices.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted online.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Managing reservations and guest services.
• Responding to enquiries and complaints.
• Maintaining relevant business records.
• Meeting applicable legal and regulatory requirements.
• Resolving disputes and protecting legitimate interests.

When personal information is no longer required, it will be handled in accordance with applicable retention and deletion requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including:

• Requesting information about personal data we process.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where legally permitted.
• Withdrawing consent where processing is based on consent.
• Raising concerns or submitting privacy-related complaints.

To exercise an applicable privacy right, please contact our hotel team using the contact details provided below.

11. Children's Privacy

Our website is intended for general visitors and individuals seeking hospitality services.

Where personal information relating to a child is required for a reservation or hospitality service, it should be provided by an appropriate parent or lawful guardian where required by applicable law.

We do not knowingly seek unnecessary personal information directly from children through our website.

12. Communication and Marketing

We may contact you regarding your enquiries, reservations, requested services or other relevant communications.

Where promotional communications are sent based on consent or another applicable legal basis, you may request to stop receiving such communications.

You can contact our team to communicate your preferences.

13. International Data Processing

Some third-party service providers used for website hosting, communication or technical services may process information on servers located outside India.

Where applicable, such processing will be subject to relevant legal requirements and appropriate safeguards.

14. Changes to This Privacy Policy

Ambica Sea Green may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.

Any updated version will be published on this page along with a revised Last Updated date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Hotel: Ambica Sea Green
Address: Door No. 7, Plot No. 1, Beach Road, Kirlampudi Layout, Visakhapatnam, Andhra Pradesh 530017, India.
Phone: +91 91930 66913
Website: ambicaseagreen.online